Shipping policy

Smitted Studio only ships orders between Monday and Friday and does not operate on public holidays. We aim to process your order within 72 hours of it being placed. All pieces are hand manufactured and are made to order, please allow us the time to make something special for you. Please allow for 1-2 weeks for manufacturing, from date of receipt of payment. Certain pieces might take longer to manufacture for example where stones need to be sourced.

Shipping across South Africa is R85.00 flat

Once an order has been shipped, it is in the courier service. We are not liable for any errors made by these services. Tracking details will be provided once shipped. You will need to contact the courier directly for any questions or arrangements after this.

Once you have received your parcel, please open it with care. Smitted Studio is not liable for any items damaged during the opening of your parcel. 

We only ship to a physical address or PUDO Box address. Unfortunately, we cannot ship to P.O Boxes and Postnet Suites. We cannot be held responsible for an incorrect address being entered while ordering on our website. If you complete your order and then notice that the address details are incorrect, please contact us immediately: info@smittedstudio.com
We will supply all goods to the delivery company in good order. We cannot ensure that the goods arrive at your chosen delivery address in the same good order and thus do not take responsibility for damage to items during transit.